As the leader for Strategic Initiatives and Quality, Jackie leads the critical efforts across the organization focused on improving the customer experience. Her focus is the quality delivery of our products and services to our customers as it relates to people, process and technology. She has 25+ years’ experience as an Executive Manager for both B2B and B2C organizations. She has lead CRM strategies and executed large transformational initiatives. As a leader, she is recognized for exceeding client and customer satisfaction, achieving commercial excellence, ensuring compliance, driving continuous improvement initiatives and leading change.
She is Six Sigma and Lean certified.