Claims Defense Metrics Maturity: Five Key Disciplines for Creating Excellent Metrics

Claims Defense Metrics Maturity: Five Key Disciplines for Creating Excellent Metrics

This guide explains the five essential disciplines needed to understand HOW to think about metrics, TYPES of metrics to build, and WHAT practices must be in place to make information accurate and actionable:

  • Access to Business Intelligence
  • A commitment to data integrity
  • Effective use of segmented data
  • Aggressive use of five types of reports
  • Senior management buy-in and support

About The Expert

Bill Sowinski

Bill Sowinski directs all decision support services at ELM Solutions. In this role, Bill leads an expert team in the design of client legal spend analyses and benchmarking disciplines based on each organization’s specific needs. He works with clients to structure and analyze their legal data, helping to develop and deploy measured strategies that improve legal and claims department performance. A litigation expert and a pioneer in the legal analytics space, Bill has extensive experience working with key clients across myriad industries.


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