Client On-Boarding Services
We take a team approach to ensure your department’s smooth transition to the TyMetrix solution. Our mature yet flexible project implementation methodology begins with in-depth conversations with your in-house team. We focus not only on your immediate needs, but on your long-term vision for your organization, so the solutions we build for you are configured to your most precise requirements and designed to be relevant and valuable today and tomorrow.
Client Care Center
As a TyMetrix client, your continued satisfaction with our products and services is our top priority. The Client Care Center is your first and only stop to get support, find answers to questions, or acquire training. The Center is structured to provide seamless, flexible support at every stage of your engagement.
- Every service issue is logged and tracked to ensure follow-through and to allow internal reporting that identifies areas for additional development or training.
- Tiered support enables issues to be solved as quickly as possible by identifying the right skill for your specific need.
- Our Center staff is chosen for their multi-disciplinary expertise, so the person you speak with is fluent in our products and your business.
- We offer multiple interaction methods so you can reach out in the way that is most convenient and effective for you.
The Client Care Center provides specific services for:
- Configuration of your TyMetrix 360° solution
- Training for end users and your vendors
- Loading of your law firms and vendors into TyMetrix 360°
- Technical support for you and your vendors